Frequently asked questions

How do I book a court?

Pick a date, choose consecutive hours on a court, and you get an 8-minute hold to complete payment.

How do I pay for a booking?

Scan the venue's QRPH QR code, upload your receipt, and our system validates it automatically.

What happens if my hold expires?

The slots are released back to the schedule and you'll need to select them again -- no charge is ever made for an expired hold.

Can I cancel or get a refund?

Refund policies vary by venue -- check the venue's posted policy or contact them directly.

What is open play?

Drop-in sessions with rotating matches, live standings, and a scoreboard -- both social and skill-ranked formats are available.

Can I rent a paddle?

Yes -- most venues offer paddle rentals as an optional add-on during checkout.

Do I need an account to book a court?

No -- customers can book as a guest with just a name, email, and phone number.

How does membership pricing work?

Venues can offer a flat monthly rate that's cheaper than paying per session if you play often -- see the Pricing page for a savings calculator.